This initiative is running in conjunction with Gigabit Vouchers – Department for Digital, Culture, Media & Sport where residents consider pooling Gigabit Broadband Vouchers available from the UK Government to help build a new, gigabit-capable network, where fibre is run directly from the exchange all the way to each property
Gigabit is Go: Our application has been approved by the government and the next step is to register with Cambridge Fibre and choose your preferred plan.
Commonly asked Questions
Q. What do I get for signing up for the voucher?
A: You will get a fibre optic cable from your home/business to the Cambridge Fibre Network.
Q. Do I have to buy new equipment?
A: Cambridge Fibre will supply and install the appropriate equipment to connect you to the network.
Q. Will I have to sign a new contract?
A: Yes. This will be for a 12 or 24 month contract. Payments will be taken only once the system is live.
Q. I have a current contract – can I ask for activation close to or after the end of this contract??
A: Please enter your preferred activation date in the “order notes (optional)” field when you are entering your information after clicking on “proceed to checkout”. Cambridge Fibre shall try their best to help one way or another.
Q.How long does it take to get the email after Step 1 is completed?
A: Cambridge Fibre submits a day’s worth of orders to the government and they then send the email after checking. In other words, it may take some time before you get an email to take you to step 2.
Q. Can I change my mind?
A: You can change your mind until Cambridge Fibre start building the infrastructure.
Q. Is there an installation charge?
A. There is no installation charge if you sign up before 30th March 2021 (there will be an installation charge after this date)
Q. Can I sign up in the future after the infrastructure is built?
A; Yes, but it will cost you £125 (2 year contract) or £225 (1 year contract). Costs may be higher if your home is far from Fibre that has been laid down.
Q. Will the roads need to be dug up?
A: No, but Cambridge Fibre do repair poles and ducts for Openreach where they are broken or dangerous. There are a very small percentage of streets Openreach has no ducts or poles and buried copper cables directly. These will be investigated on a case by case basis.
Q. What will happen to my existing phone line? Can Cambridge Fibre provide phone service?
A: You can keep your existing phone line. Cambridge Fibre recommend using VoIP (Voice over Internet Protocol) as an alternative to a phone line. This service can be obtained from their partner Vonage. Note that if people need phone lines for emergency response services, eg critically ill people who solely depend on their phone for help (no mobile), for those it is recommended to keep their copper line for now. Vonage explains this in their process.
Q. Will there be competition in future so Cambridge Fibre does not have a monopoly and prices do not go high?
A: Quote from Cambridge Fibre “Yes, coincidentally we were approached by Onestream recently and they are interested in providing their service over our fibre. What will happen is that we will run and maintain the fibre, they will provide their broadband router. My expectation is that it will only encourage more competition.”
Q: Can I break the contract with CF and how much will it cost?
A: It will cost £20/month for the remaining contract term. Eg. 6 months left will cost you 6*£20 = £120.
Q: Will there be any visible box on the street?
A: Yes, there will be one box on the street in LW and one in GW.
Q: Will I be able to revert to my original provider if I am not happy with CF?
A: Yes, you can always go back to your original broadband system and choose a provider as you do now. CF will not remove any of the existing infrastructure.
Q: Will there be a visible box outside the home/business.
A: There will be a box for connection outside or inside – your choice, but it is easier to have outside for easy access for troubleshooting.
Q: If my existing connection is in the middle of the house, can you provide the connection at the same location?
A: CF will do their best to accommodate your request. Since the Fibre-optic cable is very thin, it can be run along the skirting boards for example.