Bottisham Medical Practice update

Dispensary Service Update –Important Information

The Dispensary Service at Bottisham Medical Practice is currently working with a reduced capacity.  We have had a small group of volunteers working with the practice over the last couple of months delivering medication to the door which has helped ease the pressures.  Since the easing of lockdown we have seen volunteers going back to work along with patients not always being in to receive the medication due to them going back to work and, unfortunately, it has not been working as efficiently as we would have liked over the last 3 weeks.

With this in mind and the fact we are now seeing repeat requests reduce to what it was before the lockdown, we are going to revertback to normal opening from Monday 15 June 2020.    All repeat prescriptions submitted up to 5pm Thursday 11 June will be delivered.  Everything from Friday 12 June will need to be collected.  We will be open from 8.30am to 6pm Monday to Friday.  Please note we will close for lunch between 12 and 2pm every day.

The only exception to this is those patients who are shielding.  Over the past weeks you will have received details of your community volunteers through your letterbox.  (Alternatively, log on to your local Parish Council website where you will be able to find details.)   Please phone the person in your area who will be happy to help arrange pick up of your medication.  If you are struggling to arrange for someone to pick up your medication or there is no one in your area, please contact the reception team at Bottisham Medical Practice who will help arrange a delivery.

Due to reduced staffing numbers please bear with us as there may be a longer wait at the dispensary.  We ask that only one person at a time comes into dispensary, otherwise please queue outside until the dispensary area has been vacated.  We are still working to a 5 working day turnaround and we ask that you do not attend the practice to collect early as this increases the pressure on the dispensary along with unnecessary footfall.

If you have spoken to a GP and they have issued an acute prescription for collection, please allow at least 3 hours for this to be received by dispensary and dispensed.  Again, this will help reduce footfall ensuring patients only attend once.

Until staff levels return to normal you will not be able to contact dispensary direct by phone but will be directed to our enquiries line (Option 4).  A message will be taken and a call returned at a quieter time of day and when it is safe to enter the dispensary, adhering to social distancing.

We would like to say a huge thank you to all our patients for your support during this time and all the volunteers who have done an amazing job of providing the delivery service.

Thank you

Dispensary Team, Bottisham Medical Practice

Details of volunteers in the local area

The Wilbrahams & Six Mile Bottom


Swaffham Bulbeck

Swaffham Prior